Client Service Coordinator - Height Access

• Key coordination role within the Height Access division, working closely with the HA Manager
• Lead scheduling, admin, compliance, and customer service functions
• Dynamic, hands-on role with strong growth and development potential

Coordinate service operations, manage compliance, and drive customer satisfaction in the Height Access division of a growing industry leader

Our client is a respected provider of height safety and access solutions, seeking a Client Service Coordinator to support the day-to-day operations of the Height Access division. This full-time role is key to ensuring smooth coordination of service tasks, administration, staff supervision and exceptional customer experience across all works.

You’ll work directly with the Height Access Manager, managing the scheduling and forecasting of service and maintenance jobs, coordinating permits, overseeing job setups in Simpro, and maintaining strong client relationships. You’ll also supervise divisional staff, process purchase orders and time sheets, and ensure compliance with OHS and IMS protocols.

This role requires a well-rounded operations professional who can juggle multiple responsibilities, proactively resolve issues, and keep internal systems and reporting up to date while ensuring works meet Australian standards and client expectations.

The ideal candidate will have:
• Previous experience in service coordination, scheduling or administrative operations
• Strong knowledge of Australian compliance standards, OHS practices and IMS processes
• Excellent communication and relationship-building skills
• High attention to detail, with strong problem-solving and multitasking abilities
• Confidence using systems like Simpro or similar job management platforms
• Ability to supervise staff, track job progress and support continuous improvement initiatives
• A collaborative mindset and a passion for maintaining high service standards

Key responsibilities include:
• Coordinating service/maintenance schedules, site visits and material orders
• Liaising with clients regarding scheduling and project status updates
• Managing reporting, permits, and compliance documentation
• Overseeing timesheets, job closures, POs and annual certifications
• Supporting the OH&S committee and driving IMS process improvements
• Monitoring performance indicators including job profitability and customer feedback

This is a permanent full-time position providing a great opportunity to work with a successful and growing organisation who offer challenging work and the potential for career progression.

If you have the skills and experience that we are looking for, click “Apply” to submit your resume or contact Jacob Montague-Day via email on Jacob.montague-day@amida-recruit.com.au or 0406 849 202 or Sam Barnes via email on sam.barnes@amida-recruit.com.au or 0429 306 688 for further information.